Disney Institute - Quality of Service

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Name: Disney Institute - Quality of Service
Date: November 21, 2019
Time: 8:00 AM - 5:00 PM PST
Registration: Register Now
Event Description:
When an organization puts the customer at its core—empowering its people and unifying its processes—outstanding customer service becomes possible on a consistent basis, from the first greeting to the final meeting. When all touch points are exemplary experiences, a customer has a much greater incentive to return, as well as recommend us to others. No one understands this better than Walt Disney Parks & Resorts.
Learn How To:
  • Assess and improve your organization's commitment to quality service
  • Differentiate and elevate your service to become a provider of choice
  • Design standards for quality service and create a consistent service experience
  • Gauge the needs, wants, stereotypes and emotions of your customers at an individual level
  • Understand the processes necessary to develop a culture that consistently delivers exceptional service
  • Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations
Event Media:
Location:
Modesto Junior College, West.
     Mary Stuart Rogers Event Center
     2201 Blue Gum Ave. Modesto, CA 95358
Date/Time Information:
Registration/Breakfast:  8:00 AM
Disney Program Begins:  9:00 AM
Lunch:  12:00 PM
Disney Program Continues:  1:00 PM
End of Session:  5:00 PM
Contact Information:
Trish Christensen
Fees/Admission:
$445/person - Chamber Member Price
$495/person - Non-Chamber Price

There is limited seating so tickets may sell out soon!  If we are sold out, please contact our office for more details or to put on a waiting list.
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