BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20191121T160000Z DTEND:20191122T010000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Disney Institute - Quality of Service DESCRIPTION:When an organization puts the customer at its core empowering its people and unifying its processes outstanding customer service becomes possible on a consistent basis\, from the first greeting to the final meeting. When all touch points are exemplary experiences\, a customer has a much greater incentive to return\, as well as recommend us to others. No one understands this better than Walt Disney Parks & Resorts.\n\nLearn How To:\n\n Assess and improve your organization's commitment to quality service\n Differentiate and elevate your service to become a provider of choice\n Design standards for quality service and create a consistent service experience\n Gauge the needs\, wants\, stereotypes and emotions of your customers at an individual level\n Understand the processes necessary to develop a culture that consistently delivers exceptional service\n Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations X-ALT-DESC;FMTTYPE=text/html:When an organization puts the customer at its core&mdash\;empowering its people and unifying its processes&mdash\;outstanding customer service becomes possible on a consistent basis\, from the first greeting to the final meeting. When all touch points are exemplary experiences\, a customer has a much greater incentive to return\, as well as recommend us to others. No one understands this better than Walt Disney Parks &\; Resorts.
\nLearn How To:\n\n LOCATION:Modesto Junior College\, West. Mary Stuart Rogers Event Center 2201 Blue Gum Ave. Modesto\, CA 95358 UID:e.2695.6449 SEQUENCE:3 DTSTAMP:20260417T130947Z URL:https://business.modchamber.org/events/details/disney-institute-quality-of-service-6449 END:VEVENT END:VCALENDAR