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DTSTART:20191121T160000Z
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SUMMARY:Disney Institute - Quality of Service
DESCRIPTION:When an organization puts the customer at its core empowering its people and unifying its processes outstanding customer service becomes possible on a consistent basis\, from the first greeting to the final meeting. When all touch points are exemplary experiences\, a customer has a much greater incentive to return\, as well as recommend us to others. No one understands this better than Walt Disney Parks & Resorts.\n\nLearn How To:\n\n Assess and improve your organization's commitment to quality service\n Differentiate and elevate your service to become a provider of choice\n Design standards for quality service and create a consistent service experience\n Gauge the needs\, wants\, stereotypes and emotions of your customers at an individual level\n Understand the processes necessary to develop a culture that consistently delivers exceptional service\n Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations
X-ALT-DESC;FMTTYPE=text/html:When an organization puts the customer at its core&mdash\;empowering its people and unifying its processes&mdash\;outstanding customer service becomes possible on a consistent basis\, from the first greeting to the final meeting. When all touch points are exemplary experiences\, a customer has a much greater incentive to return\, as well as recommend us to others. No one understands this better than Walt Disney Parks &\; Resorts.
\nLearn How To:\n