Passenger Services Representative (PSR) works under the direction of the Passenger Services Lead. The PSR maintains the ability to perform duties in Onboard Passenger Services, Customer Service, and in the Operations Monitoring Center. The PSR will also fill in for staff when there is a temporary vacancy and receive and/or provide general backup support as needed.

The PSR shifts vary greatly and coincide with the train schedule. Some shifts start as early as 3:00 am and some shifts end after 9:30 pm, or after the last train returns.

When providing services to passengers onboard the train, The PSR is typically away approximately 16 hours per day with shifts configured as split shifts where the PSR travels from Stockton to San Jose, stopping at 10 stations along the route, and is then released from duty for a period of hours before reporting back to duty. The PSR is provided layover at a designated hotel in San Jose. Work schedule and layover is subject to change. The PSR is required to stand, walk, kneel, bend, stoop, climb stairs, reach, and lift heavy objects. The essential onboard duties of the PSR require continuous standing and walking throughout the train trip.